top of page

Membership & payments
I paid but I am not a member yet
New memberships are free to join, so most people should not need to pay to get in. If you did pay and still cannot sign in, treat it as a billing-and-account mismatch and write to us with proof. Wait 15–30 minutes, then try Log In at https://network.unite.gay/ with the email you used at checkout. Check the inbox for a receipt and a join mail. Open https://network.unite.gay/account/membership if you can sign in at all. Email support@unite.gay with: the email you paid with, dat
When you are charged, and how to see invoices
Joining is free, so many members will never see a charge. If you are on a paid option, billing follows the date shown on https://network.unite.gay/account/membership. Sign in and open https://network.unite.gay/account/membership. Look for renewal date, plan name, and invoices or receipts. If receipts are not listed there, check the email inbox on the account (including spam) for mail from the payment provider. We can resend a receipt if you email support@unite.gay with the ac
Refunds and cooling-off
Joining Unite Gay Network is free. Most members are not charged. If you were charged for a paid membership or add-on and you want that money back, ask us in writing. This page is practical help, not legal advice. Email support@unite.gay from the account address. Subject: Refund request. Include the date, amount, last four digits or PayPal email, and a receipt. Say whether you also want the membership cancelled. If you live in a place with a cooling-off period for distance con
How to change plan
The join page is free to join. There is no public catalogue of many paid plans. If your membership page only shows one option, there is nothing to switch to in self-service. Sign in and open https://network.unite.gay/account/membership. If another plan is listed, follow the on-screen upgrade or change control. If you only see cancel, or the page is empty, email support@unite.gay and tell us what you want instead. Do not create a second account to switch plans. That splits you
What happens when a payment fails
If a charge for a paid option fails, the checkout provider may retry. Access to paid features can pause until a payment succeeds. Open https://network.unite.gay/account/membership and check for a failed-payment notice. Update the card or wallet (see How to update your payment method). Wait a short time, then sign out and in. If access is still closed, email support@unite.gay with the date, last four digits or PayPal email, and a bank/PayPal screenshot. A failed charge is not
How to update your payment method
Joining is free. If you have a card or PayPal on file from a paid plan, you can usually change it without cancelling. Sign in and open https://network.unite.gay/account/membership. Find the payment method or billing section. Add the new card or wallet, then remove the old one if the page lets you. If you only see Cancel Membership and no update control, email support@unite.gay from the account address. Never send a full card number, CVC, or a photo of the whole card.
Our available payment methods
Joining Unite Gay Network is free. If a payment is requested — for example a past paid membership or a paid option shown on https://network.unite.gay/account/membership — these are the methods we currently offer. What you see at checkout can depend on your country. Cards and wallets we list Visa, Mastercard, American Express, China UnionPay, JCB, Diners, Discover, Electron, Maestro. PayPal. Google Pay and Apple Pay where the checkout offers them. iDEAL in supported regions. H
How Do I Cancel My Membership?
You can cancel from your membership page. Cancelling is not the same as deleting your account. Sign in and go to https://network.unite.gay/account/membership. Select Cancel Membership. Confirm in the pop-up. What you lose, and when Once you confirm, paid billing stops if you were on a paid plan. Access to members-only parts of the Network ends when the cancellation takes effect — usually immediately after you confirm, or at the end of a period you already paid for if the page
bottom of page

