What to include when you email support

5 days ago
1 min read

A short, complete email is faster than a vague “it doesn’t work.” Write to support@unite.gay.

Account email.
Your display name if you remember it.
The exact URL.
Steps you already tried.
Browser, device, and whether you are in the Android app or a browser.
Screenshots. Hide other members’ personal data.
For money: date, amount, last four digits or PayPal — never the full card.
For reports: who, when, what, and whether you need us to stop contact.

One topic per email if you can. We typically reply within 1 business day. This pairs with How to Contact Unite Gay Network.

Disclaimer*

This article was originally published in English. While we have translated it to make the content more accessible to our international members, slight variations may exist between the translated and original versions. For the most accurate and authoritative wording, please refer to the English edition. We appreciate your understanding as we continue to improve our multilingual support.